Kiwi Manuka offers free shipping on orders over $90 or a flat rate of $8 for orders below. Alternatively, you can choose to pick up from our 2 Brisbane locations (Fortitude Valley and Sunnybank) at no cost.
Kiwi Manuka takes great pride in the presentation of how your order received. We know how important it is for our customers to receive their order in nice and secure packaging.
Kiwi Manuka generally sends out your order on the same day that they are received (weekday business hours). Please ensure you order by midday (12:00 AEST) to ensure it is sent out on the same day. It is your responsibility to make sure that the shipping address you have provided is correct and accurate.
Listed below are transit times for delivery throughout Australia. Please note that this is a guide only:
Brisbane Metro: 1 Business Day
Capital Cities (excluding Perth, Adelaide& Darwin): 2-3 Business Days
Regional QLD: 1-3 Business Days
Perth, Adelaide & Darwin: 7-10 Business Days
Regional (Outside QLD) : 3-7 Business Days
Kiwi Manuka recommends you choose to have your order delivered to your place of work as our courier companies generally require someone to receive the parcel and sign for it. If no one is present to receive the parcel, a card is left on the premises for you to call and arrange a redelivery.
Once your order has been picked up by the courier, Kiwi Manuka will email you a tracking number so that you may be able to track your parcel online.
If you have not received your parcel within the specified days above after we have given you the tracking number, please contact us on 1300 362 480 or email us at firstname.lastname@example.org for us to investigate what happened to your delivery.
When your order has arrived at the nominated store that you have specified on your order, you will receive an email informing you that your order is ready for collection. The selected nominated store may not be changed once the order has been successfully completed via our online store. Collection of orders is only available from the selected pick up time to the close of trade of the selected store on the selected pick up day. Please refer below of our affiliate store opening hours.
All orders that are ready to be collected but are not collected within 3 weeks will be classed as uncollected and therefore will be cancelled. A 20% restocking fee is applied for all cancelled orders.
When you go in store to collect your order, please be sure to have your order number and a valid proof of identity.
Fortitude Valley Store:
Address : Shop7 Cathedral Village, 115 Wickham Street, Fortitude Valley QLD 4006
Phone: 1300 362 480
Store Hour : MON-FRI 10:00AM-5:30PM